Shipping Policy

At Bounz, we’re committed to getting your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about how shipping works.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been processed, you’ll receive a confirmation email with tracking information so you can follow your shipment every step of the way.

Shipping Times

Estimated delivery times vary based on location:

Domestic orders: Typically delivered within 5–10 business days after processing

International orders: Delivery times vary by destination and will be shown at checkout when available

Please note that delivery times are estimates and may be impacted by carrier delays, weather, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.

Any applicable shipping fees will be clearly displayed before you complete your purchase—no surprises.

Where We Ship

We currently ship to select regions. Available shipping destinations will be shown during checkout.

If your location is not currently supported, please check back as we continue to expand our shipping coverage.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number.

Tracking updates may take up to 24–48 hours to appear once the carrier has received your package.

Delays & Carrier Issues

While we work hard to ensure timely delivery, occasional delays may occur due to:

-Carrier volume

-Weather conditions

-Customs processing (for international orders)

If your package is delayed beyond the expected timeframe, please reach out to our support team and we’ll be happy to assist.

Incorrect or Incomplete Addresses

Please double-check your shipping information before placing your order.

Bounz is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact our support team within 7 days of delivery.

Be sure to include:

-Your order number

-Photos of any visible damage (if applicable)

We’ll work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping or need assistance with your order, our support team is here to help.

📩 Contact Support: support@bounzfitness.com

Thank you for choosing Bounz.
We appreciate your patience and trust as we deliver movement to your door.