Help Center

Welcome to the Bounz Help Center.
We’re here to make your experience smooth, simple, and stress-free—from order to everyday use.

If you don’t find what you’re looking for below, our support team is always happy to help.

Getting Started

How do I set up my Bounz rebounder?

Setup is quick and easy. Simply place your rebounder on a flat, stable surface and ensure all legs are securely positioned before use. No complicated assembly required.

Is Bounz beginner-friendly?

Yes. Bounz is designed for all fitness levels. You can start with gentle, low-impact movement and increase intensity at your own pace.

How much space do I need?

Bounz is compact and home-friendly. As long as you have enough room to step on comfortably and move freely, you’re good to go.

Using Your Bounz

How often should I use Bounz?

Consistency matters more than intensity. Many people start with 5–10 minutes a day and build from there. Short, regular sessions are highly effective.

What muscles does rebounding work?

Rebounding engages your legs, glutes, core, and stabilizer muscles, while also providing a cardiovascular workout.

Do I need special shoes?

No special footwear is required. You can use Bounz barefoot or with athletic shoes—whatever feels most comfortable for you.

Is rebounding low-impact?

Yes. Rebounding is known for being gentler on joints compared to high-impact activities like running or jumping on hard surfaces.

Orders & Shipping

How long does shipping take?

Orders are processed quickly and shipped straight to your door. Shipping times may vary depending on your location. Tracking details are sent once your order ships.

Where do you ship?

We currently ship to select regions. Available shipping locations and options will be shown at checkout.

Can I change or cancel my order?

If you need to update or cancel an order, please contact us as soon as possible. Once an order has shipped, changes may not be possible.

Returns & Guarantees

What is your return policy?

We offer a 30-day money-back guarantee. If Bounz isn’t right for you, you can return it within 30 days for a refund.

How do I start a return?

Reach out to our support team with your order details, and we’ll guide you through the return process.

Are returns easy?

Yes. We aim to make returns as simple and stress-free as possible.

Product Care & Safety

How do I care for my Bounz rebounder?

Wipe the surface with a damp cloth as needed. Store in a dry area when not in use.

Is there a weight limit?

Bounz is built for durability and stability. For safety and longevity, always follow the recommended usage guidelines provided with your product.

Is Bounz safe to use daily?

Yes, when used as directed. Always listen to your body and start at a comfortable pace.

Account & Payments

What payment methods do you accept?

We accept major credit cards and other secure payment options available at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted systems.

Still Need Help?

We’re here for you.

If you have additional questions or need personalized assistance, our support team is happy to help.

📩 Contact Support: support@bounzfitness.com
🕒 Response Time: We aim to respond within 24–48 hours on business days.

Move Better. Feel Better. Bounce Confidently.

Thank you for choosing Bounz.